Frequently Asked Questions
Yes, we’re always open online, delivering your order safely.
We’re unable to reserve items. All orders are processed and delivered within 10 – 20 business days.
We don’t, if the products are defective on arrival, or you change your mind within 14 days from delivery date.
For more detail, please check our Return & Refund Policy.
If your products lost during shipping or you received your order damaged, please contact us to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
No, you can find both “New” and “Refurbished” products in Vchainstore. Products without mentioning “Refurbished” on title are 100% brand new.
We source products globally in order to provide the best bargain to our customers. The quality and conditions of the product are the same as the official product, but the price is very affordable in Vchain Store.
Yes, the product version may vary, but are available in every countries we ship to, including Australia, France, United Kingdom, etc.
Within 10 business days. You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Please contact us if you have any questions.
No, throughout the checkout process, the price of your product remains consistent.