Frequently Asked Questions
Are you taking orders during COVID-19?
Yes, we're always open online, delivering your order safely.
Can I reserve an item?
We're unable to reserve items. All orders are processed and delivered within 6 – 10 business days.
Do you charge for return?
We don't, if the products are defective on arrival, or you change your mind within 14 days from delivery date. For more detail, please check our Return & Refund Policy.
What if my order lost in transit?
If your products lost during shipping or you received your order damaged, please contact us to file a claim. Please save all packaging materials and damaged goods before filing a claim.
All of your products are refurbished?
No, you can find both "New" and "Refurbished" products in Vchainstore. Products without mentioning "Refurbished" on title are 100% brand new.
Why the price is much lower than the official price?
We source products globally in order to provide the best bargain to our customers. The quality and conditions of the product are the same as the official product, but the price is very affordable in Vchain Store.
Does the product work in my country?
Yes, the product version may vary, but are available in every countries we ship to, including Australia, France, United Kingdom, etc.
When will I receive the tracking number?
Within 2 business days. You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Please contact us if you have any questions.
How can I cancel my orders?
Please notify us by email: Service@vchainstore.com, or Filling the Contact Form For more details, please refer to Return & Refund Policy
Is there any hidden cost?
No, throughout the checkout process, the price of your product remains consistent.